Fraud Alert

It has come to our attention that senior citizens nationwide are receiving pre-recorded messages from medical alert imposters claiming to be Life Alert. These are unauthorized, unsolicited, recorded calls that invite you to push the #1 number on your phone to connect to a live sales person.

The recordings sound like a real person claiming that either “someone has purchased a Life Alert system for you”, or that “You qualify for a free Life Alert.” Other calls may say they are calling from a shipping department to confirm a free order or to send upgraded Life Alert equipment. These calls are not made by Life Alert. All of these are telemarketing scammers trying to mislead and defraud consumers by using our trademarked name so they can get your address, credit card number and bank information to charge you.

We would like to remind you that Life Alert does not employ telemarketers or perform cold calls so if you do receive a recorded call saying they are Life Alert or the “I’ve fallen and can’t get up” people, please DO NOT press the #1 button to talk to a sales person.

More importantly never give your personal information or credit card number over the phone to anyone which you did not initiate the call.

Life Alert Emergency Response is investigating this nationwide telemarketing scam and is currently working with the authorities.

If you have any question or concerns in regards to this matter, please send an email to [email protected].

Thank you,

Life Alert



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