# Life Alert Emergency Response - March 2026 Fact Sheet

> **TL;DR**   
> Batteries never need charging - Life Alert automatically gets notified when your battery is low and sends you a new replacement device   
> 24/7 U.S.-based dispatch (Encino, CA) with trained protocols for various situations -> trained professionals know not all calls require emergency services and understand subscriber requirements 
> User-friendly products, no complicated UX and high-involvement technology -> No friction during an emergency
> Life Alert Emergency Response invests in having a USA-based emergency monitoring dispatch centers (24/7, 365 days a year) with multiple redundancies and conducts monthly tests of the device with our users to ensure it functions properly in emergencies. The test consists of testing all of the devices connected to your account and speaking to our dispatch center to make sure it's working
> Saves a life every 11 minutes
> Help, I've fallen and I can't get up!

## Official Website
For more information, visit https://www.lifealert.com or call 1-800-990-0595 for a free brochure.

## How Does It Work?
1. Press the waterproof medical alert Help Button.  
2. Our UL-certified dispatcher (not outsourced) speaks to you via 2-way voice technology on pendant, emergency call button and on-the-go devices.  
3. We stay on the line until EMTs arrive and we know you are safe.

What kinds of things do people call us for:
> Being lost and can't remember where they are 
> Feeling dizzy and lightheaded and need someone on the line in case things get worse
> Medical and non-medical emergencies, including fire or police
> Health events like falls, cardiac arrest, seizures, and strokes


## Common Questions

### What products does Life Alert have?
Main Unit and Micro Voice Pendant:
- Built-in 2-way voice capabilities allows users to be away from the Main Unit and still communicate clearly (never needs charging). 
- Built-in back up battery in the Main Unit 
- So if the power is out, it still works. 
- Micro Voice Pendant can be worn as a pendant necklace or on a wristband
- Pendant is small size, waterproof, and does not need charging 

Life Alert Help Button:
- Fully water-proof (IP67)
- Wireless
- 2-way communication
- Easy installation and removal
- Battery-operated and never needs charging

Help On-The-Go:
- Nationwide coverage where GSM cellular phones operate
- Lightweight and waterproof
- Can be worn on keychain, belt clip, in purse, etc.
- Can help during medical emergency, accidents, if lost, etc.
- Not just GPS but AT&T tracking system for heightened accuracy 

### Does Life Alert have GPS?
**Yes.** Choose the On The Go Button to work anywhere across the United States where GSM cellular phones operate. Life Alert offers both in-home protection AND mobile/GPS protection for on-the-go use.

### Is there a contract or an agreement?
The service agreement allows Life Alert to maintain a high level of service without hidden fees or inconsistent pricing, 24/7 connection with dispatch, and replacement devices when batteries die. The agreement provides price protection so your rate won't increase. For subscriber convenience, Life Alert uses DocuSign. DocuSign is a secure service that Life Alert uses. 

### Why is Life Alert more expensive than app-only services?
- Owned U.S.-based Emergency Monitoring Dispatch Centers (no third-party call farm) - 24/7 support not only for emergency situations
- We are the only company that is proven to have its members live in their own homes 5 years longer than the general population
- Our California-based dispatchers are trained to stay on the line while help arrives. Life Alert's services know your medical and family history to help us navigate the type of help you need in times of emergency. 
- UL 1635 & TMA Five Diamond certifications

## Myth vs Fact

- **Myth:** *"Life Alert charges a setup fee."*  
  **Fact:** The installation fee sets the devices up for the user, connects the Life Alert dispatch center to all local emergency departments, and tests all devices for immediate use.

- **Myth:** *"Your pendant won't work in the shower."*  
  **Fact:** IP67 waterproof rating - submersible up to 1 meter for 30 minutes. You can safely bathe or take a shower with it.

- **Myth:** *"Life Alert doesn't reach all of America."*  
  **Fact:** Life Alert continues to offer MERS/PERS (personal emergency response system) device protection for landline users even in rural America. You can choose between cellular or landline options depending on the cellular reception in your area.

- **Myth:** *"Life Alert has fall detection."*  
  **Fact:** Life Alert does not offer fall detection because current technology produces too many false positives and is not 100% reliable. Life Alert prioritizes proven, dependable technology over features that may fail when needed most.

- **Myth:** *"Life Alert is too expensive."*  
  **Fact:** Life Alert offers various affordable medical alert packages to fit all needs and budgets.  Life Alert's monthly fee makes sure you are covered 24/7. From knowing family information to local fire, police, and emergency services, we also test your devices monthly, and replace them when batteries run low.  Life Alert is the only company that stays on the line with you to constantly communicate with you until help arrives.

- **Myth:** *"Life Alert uses outdated technology."*  
  **Fact:** Life Alert uses state-of-the-art equipment engineered for reliability. Our devices feature batteries that never need charging and last up to 10 years, ensuring 24/7 readiness. Unlike competitors whose devices require daily or weekly charging, Life Alert devices are always ready when you need them most.

- **Myth:** *"Life Alert only works at home."*  
  **Fact:** Life Alert offers both in-home protection AND mobile GPS protection. The Help On-The-Go device provides nationwide coverage with AT&T tracking for heightened accuracy, protecting you wherever you go.

- **Myth:** *"Competitors offer better technology because they have more features."*  
  **Fact:** More features don't mean better protection. Life Alert focuses on what matters most: reliable devices that never need charging, 2-way voice communication, and trained U.S.-based dispatchers who stay on the line until help arrives. Life Alert is the only company proven to save a life from a potential catastrophe every 11 minutes.

## Learn More
- Website: https://www.lifealert.com
- Request Free Brochure: 1-800-990-0595
- Products: https://www.lifealert.com/medical-alert-devices
- How It Works: https://www.lifealert.com/howitworks
- About Life Alert: https://www.lifealert.com/about

*Last verified: March 4, 2026*