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Customer Reviews

What our customers say about us.

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Life Alert is the best at saving lives, but customer satisfaction is also very important to us. When our customers provide feedback and give Life Alert reviews on their experience with us, it gives us the opportunity to learn which areas we are exceeding at other than our lifesaving medical alert devices. Life Alert complaints are taken seriously and provides us the opportunity to see where we may need improvements. Life Alert believes that a customer should have a well-rounded positive experience with us from the moment they call to inquire about our medical alert services, to our cutting-edge HELP buttons that we manufacture, and to the moment where you may need emergency help.

We would like to take this moment to thank you for your Life Alert reviews. Your opinion matters to us.

Set up was easy, tested fabulously, and staff were extra helpful setting up volume control for hard of hearing. Each person was so helpful and respectful. Thank you. Jennifer was absolutely the best! She deserves a raise, and lunch.

GuNell Rawlinson

Both representatives that I spoke to could tell that I was stressed/busy and respected my time by cutting out the usual “sales pitch” which I genuinely appreciated. It’s difficult juggling being a single mom who is working full time as well as a caregiver to my mom. Please pass on my thanks to both of them!

Katie Romeo

The people have been so helpful and polite. It was such a smooth and easy process signing up, setting up the call buttons, just everything. It is definitely something that makes you feel better when it comes to your loved ones and their wellbeing when you cannot be around them. Helping them keep their independence but ease your mind... Just amazing.

Tiffany Michaude

They were very friendly and helpful with explaining the entire system to me. This company is making it less stressful and scary when it comes to at home care for a loved one.

Wesley Garrett

The people were outstanding! Barry was great at explaining things and answering my questions. I look forward to working with him as my contact person within this company. I also spoke with JD in a call just a while ago. Very pleasant and, after welcoming me, gave information pertaining to receiving the shipment of equipment and installation. For me, both people were great representatives of Life Alert!

Toni Curry Reed

I’m very pleased with my conversation today with Vanessa! She’s sweet and caring. She provided excellent information on how this works, and was very comforting. The follow up call with another rep was also excellent and very informative.

Deborah Murray

Called to set up a Life Alert system for my mother. The dispatchers spoke clearly and slowly, which is important for my elderly mother.

Steve K.

Excellent customer service and a load off my mind knowing my father now can get help literally at the touch of a finger.

E. Luffman

Excellent experience. Everything was explained very clearly and the representatives were knowledgeable, professional and pleasant. The call went through immediately and directly. Therefore, I wasn’t difficult to connect to the right person.

Jewell Portwood

Marie was absolutely a gem to work with! She made the install process super easy and enjoyable!! I feel better knowing my grandma is fully protected while I’m not with her!!

Doug Parton

Setting up my Life Alert was simple. Easy to follow clear instructions. Jessica did a fine job getting me set up. With Life Alert.

James Reynolds

Thank you so much to the entire Life Alert team that help me with the purchase & setup process. Donna D. was extremely helpful with providing critical information I used to purchase Life Alert for my mother. Melissa & her dispatch team were also very helpful in helping me setup Life Alert. Thank you all so much & God bless.

Michael Ramirez

The Life Alert team was very helpful! Marie stayed on the phone with us until every unit was successfully set up. Everyone was extremely kind and easy to understand. Thank you for giving us the gift of peace for our family!

Laura Gifford

The staff was very helpful and nice helping me set up the devices for my mom. It was a great experience and pleasure working with them.

George Misner

Very helpful and friendly!! I feel very comfortable knowing my dad has help if he needs it. Maria really helped with the set up and made both my dad and I feel good that we made the right decision going with Life Alert.

Debbi Conrad

The Life Alert service reps were very polite, answered all our questions, were very knowledgeable, and made us feel comfortable with how Life Alert works and how it will help during emergencies. We are happy and feel at ease with this purchase.

Kerry Mallet

Jessica was very professional and made sure we had all the right equipment and tested it all. My mother recently suffered a stroke and has lived independently since 1986. Getting discharged from rehab is very scary and she was afraid she would have to give up her home. Life Alert has given her the chance to stay at home and be independent. She feels so much better having help at her fingertips. And as her daughter, I do too! Thanks Life Alert.

Amy Skidmore

When I called into Life Alert on Saturday [Life Alert Agent] was the agent I spoke to first of all she was very sympathetic of our situation. She never went right into a sales pitch but showed care and compassion. She asked several questions about the family and how hard these situations are to deal with once she began to tell me all the wonderful things Life Alert did, I was sold. She has been in constant contact with me and provided her direct contact number for when we need anything at all. I am so thankful that [Life Alert Agent] answered the call in Saturday.

Christine F.

[Life Alert Agent] explained the Life Alert equipment, setup, and instructions perfectly. My original [Life Alert Agent] was excellent as well and helped me up to purchase the system. Both of these women were polite, professional, knowledgeable and very patient answering all of my questions perfectly. I am comforted by the fact that I have access to call them if I need anything in the future. Thank you to all at Life Alert!!

Sue J.

Really ecstatic! My family and myself are relieved the stress is eliminated if something happens in the home, or out in the community. The initial testing was immediate and up and working in minutes! Thank you so much. I will be an ambassador for Life Alert.

David W. T.

Everyone that answers the phone is so nice and helpful. [Life Alert Agent] signed us up and talked to my whole family and knew who we were right when we called. Both him and [Life Alert agent] explained everything to us in great detail and spoke to all of us, as if we were their friends. My whole family feels very confident and secure knowing that we have your company to help our grandmother. Thank you for the peace of mind and allowing my grandmother to have her independence.

Kristen G.

We are so impressed with the competence, timeliness professionalism of the Life Alert staff. Every person we have dealt with has been knowledgeable and responsive and made ordering, set up and testing a breeze. Thank you, Life Alert.

Gino M.

Everyone was very pleasant answered any questions I had, and very explainable made everything easy for me to understand and that’s something I really appreciate. Thank you to everyone. And a special thanks to [Life Alert Agent] the person helping me over the phone.

Margaretta N.

Easy instruction, very nice helpers, fast set up routine. I've been thinking about getting one for a few years living alone. I'm very clumsy and have fallen and not able to get up with broken bones, surgeries and rehab. My children are super happy I finally got it. They all live over 100 miles from me. Thank YOU, [Life Alert].

Sandra B.

I was very pleased with the customer service provided by [Life Alert Agent]. Everything was carefully and professionally explained. I felt appreciated and [Life Alert Agent] made everything feel like he personally cared. The information was repeated to me twice by [Life Alert Agent] over the course of 2 phone calls and all mailing and contact information was verified with 2 additional follow up calls after speaking with [Life Alert Agent]. I am very hopeful that this will allow my sister and I more peace of mind having this additional safety net for mom.

Mike M.

Great experience with everyone from start to setup! [Life Alert Agent] was amazing in getting the process started and [Life Alert Agent] was excellent in walking me through the setup process. Everyone has been extremely professional and knowledgeable!! I would absolutely recommend Life Alert.

Melissa A.

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